Shipping policy

Where we ship

We ship to the countries offered at checkout. Which products can be shipped to a country depends on the product (for example, large machines, pallet goods and batteries are not shipped to every destination). We do not deliver to the United Kingdom. If your country is not listed, contact us at cs@gardenmachineshop.com.

Shipping methods and costs

Parcels are shipped by DHL or other carriers. Available shipping methods and shipping costs are calculated at checkout based on weight, size and destination, and are shown before you pay. To arrange delivery, we pass your name, delivery address, email address and phone number to the carrier (see our Privacy policy).

Delivery time

The estimated delivery time is shown on the product page or at checkout. If no time is stated, we deliver without undue delay and no later than 30 days after the contract is formed. If we cannot deliver in time, you may cancel the order free of charge as set out in our Terms of service.

VAT within the EU

For deliveries within the European Union, our prices include the VAT of the country of destination (EU One-Stop Shop, OSS). No further import charges apply.

Deliveries outside the EU (DAP)

Deliveries outside the European Union are made DAP (Delivered at Place, Incoterms® 2020). Import duties, local VAT or sales tax and customs clearance fees of the destination country are not included in our prices or shipping costs and are payable by the recipient, usually to the carrier on delivery. If you refuse the consignment or it cannot be cleared through customs, the cost of returning it to us is borne by you, to the extent permitted by law; we refund the remaining amount in line with our Refund & return policy and your statutory rights.

Batteries and dangerous goods

Lithium-ion batteries, fuels and oils are subject to transport restrictions. For some products or destinations only certain shipping methods are available, or shipping is not possible; this is shown at checkout.

Tracking

When your order has shipped, you receive a shipping confirmation by email, with a tracking number where the carrier provides one.

Damaged or lost parcels

If your parcel arrives damaged or does not arrive within the expected time, please contact us as soon as possible, with photos where available. We investigate with the carrier and arrange a replacement or refund. This does not affect your statutory rights: until delivery to a consumer, the risk of loss or damage lies with us.