Refund policy

14-day right of withdrawal

As a consumer you may withdraw from your purchase within 14 days of the day you (or a person you designate, other than the carrier) received the goods – without giving a reason. This also applies to machines, spare parts and accessories, including parts we order in specially for you.

How to withdraw

  1. Tell us by email at cs@gardenmachineshop.com or by post with a clear statement. You may use the model withdrawal form below (not obligatory). Sending your statement before the 14 days expire is sufficient.
  2. Send the goods back within 14 days of your notice to: Keizers Haaksbergen V.O.F. (gardenmachineshop.com), Hengelosestraat 14, 7482 AC Haaksbergen, the Netherlands. Sending them before the period expires is sufficient.
  3. Pack the goods carefully, if possible complete with accessories and manual.

Refund

  • We refund all payments received, including the delivery cost (up to our cheapest standard delivery option), without undue delay and at the latest 14 days after receiving your withdrawal.
  • We use the same payment method you used, unless you expressly agree otherwise (at no cost to you).
  • We may withhold the refund until we have received the goods or proof of return, whichever is earlier.

Costs and condition

  • You pay the direct cost of returning the goods. For goods that cannot normally be returned by post (e.g. large machines shipped on a pallet), the estimated return cost is stated on the product page before you order.
  • You are liable for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods – for example a machine that has been fuelled or used for work, or a part that has been fitted. In that case we may deduct the loss in value from your refund. You keep your right of withdrawal.

Exceptions

The right of withdrawal does not apply only in the cases set out by law, in particular: goods made to your specifications or clearly personalised (e.g. cut to a length you specified); sealed goods not suitable for return for health protection or hygiene reasons once unsealed after delivery; goods inseparably mixed with other items after delivery (e.g. oil or fuel poured into a machine). If an exception applies to a product, we state this on the product page.

Faulty or wrong items

If an item is faulty or we sent the wrong item, contact us (if possible with your order number and photos). We cover the return costs and offer repair, replacement, a price reduction or a refund in line with your statutory rights (legal guarantee of conformity of at least 2 years from delivery). See also section 8 of our Terms of service.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Keizers Haaksbergen V.O.F. (gardenmachineshop.com), Hengelosestraat 14, 7482 AC Haaksbergen, the Netherlands, email: cs@gardenmachineshop.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
______________________________________________

Ordered on (*) / received on (*): ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Order number (optional): ____________
Signature of consumer(s) (only if this form is notified on paper): ____________
Date: ____________

(*) Delete as appropriate.